Subscription Cancellation & Refund Policy
Effective Date: October 25, 2026 | Policy Version: 2026-10-v1
Please review your selected subscription plan, features, price, and billing period before making payment.
Except where required by applicable law or expressly agreed otherwise in writing, subscription fees for an activated subscription are non-refundable.
Cancellation stops future renewal where applicable but does not automatically provide a refund for the current paid period.
If your payment was duplicated, incorrectly collected, or your service was not provided as agreed, please contact RestoCAP Support for investigation and any remedy required by applicable law.
By proceeding with payment, you acknowledge that you have reviewed the subscription details and this policy.
1. General Scope of Subscription Fees
RestoCAP operates on an upfront subscription basis (monthly or annual billing). When a restaurant operator subscribes to a plan (Starter, Growth, or Business), server-side entitlements, tables, menu item quotas, kitchen display access, and digital QR menus are immediately provisioned for the full subscription cycle.
Because access is activated immediately upon verified payment, subscription fees are non-refundable once the subscription period has commenced, subject only to the statutory exceptions outlined below.
2. Legally Protected Exceptions & Remedies in India
In compliance with the Consumer Protection Act, 2019 and other applicable Indian laws, RestoCAP will investigate and issue refunds or billing adjustments in the following circumstances:
Duplicate or Excess Payments
If an operator was charged more than once for the same subscription period via UPI, bank transfer, or card, the excess amount will be refunded upon verification of the bank statement.
Non-Delivery of Service
If RestoCAP fails to provision the activated workspace or critical paid features due to extended server failure not remedied within reasonable time.
Incorrect Plan Billing
If the amount verified differed from the published plan pricing agreed upon during the field demonstration.
Unauthorized Collection
Any payment mistakenly credited to an unverified transaction will be investigated and reconciled with the official bank ledger.
3. Cancellation Workflow & Future Renewals
Operators may cancel their RestoCAP subscription at any time through the billing dashboard (/console/billing) or by contacting their sales representative.
- Effect of Cancellation: Cancellation takes effect at the end of the current prepaid billing cycle. No further renewal charges will occur.
- Continued Access: Your restaurant workspace and digital menu remain active and accessible until the prepaid period expires.
- Data Preservation: Following expiration, your restaurant profile, menu items, floor configuration, and past sales reports are safely preserved in read-only mode so you can reactivate at any time.
4. Offline Payments via UPI, Bank Transfer & Cash
Because subscription payments may be collected in person during field visits:
- Official Receipts: The sales representative must issue a valid transaction reference. RestoCAP’s central finance administration verifies the transaction directly in the official business account before activating features.
- No Cash Without Official Receipt: If paying cash, the representative must issue an official signed receipt. Never hand cash to staff without an official receipt.
- Dispute Resolution: If a payment was transferred but the subscription has not activated within 24 hours, contact support@restocap.app with your UPI UTR or bank reference.
5. Diner Food Payments Are Not Covered
This policy applies exclusively to RestoCAP B2B SaaS software subscriptions.
Payments made by restaurant diners for food and beverages are collected directly by the restaurant. RestoCAP does not process diner food refunds. All diner food inquiries must be directed to the respective restaurant management.
6. Refund Request Procedure & Turnaround
To request an investigation for duplicate or erroneous billing:
- Send an email to support@restocap.app with the subject line "Billing Investigation: [Restaurant Name]".
- Include your registered restaurant name, owner contact number, payment date, and transaction reference (UPI UTR / Bank Ref).
- Our finance team will acknowledge receipt within 1 business day.
- Approved refunds are credited back via original UPI / bank transfer within 5 to 7 banking days.